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About Us

At Itsupcycled , we pride ourselves with helping  breathe new life into one-of-a-kind items. We will shatter your idea of “thrift“, and our unbelievable selection of everyday items will help you find what you need up to 90% 0ff retail .

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Contact Us:

 

  • If you have questions about our No Refund Policy or require assistance with your order, please contact us at: 

  • Email: click here 

  • Phone: (800) 743-0608  Hours of Operation: Mon-Fri: 11-7pm  Sat: 10-3pm and Sun: Closed

The Thrill of Discovery

We live for the thrill of finding something unique. We add hundreds of new items everyday, so you never know what you may find. While most consignment sites are focused on high fashion for women only. Itsupcycled is everyone's thrift store, even the family pet. We strive to offer practical and cool items that you can't get anywhere else.

Recycled, ReUse & Reduce

We care about finding good homes for things and keeping them out of landfills. We celebrate creative ways to reuse things. It’s totally satisfying to see customers eager in helping to reduce waste and be part of a community of others who reuse, working collectively toward a better planet and cleaner world.

We Welcome Thriftness

We believe that every dollar counts, and buying gently pre-owned items can add up to big savings in the long run. You work hard for your money and love thrifting, but local stores don’t carry a wide enough selection. We want to make it possible for you to find high-quality alternatives to buying brand new for anyone in your family, including your pet they're family too!

~Pricing Items~

Itsupcyled.com will always list our items at a fair price. We use trends, useability, and other factors in pricing second-hand items at an excellent price-quality ratio. On average, our New, Like-New, Gently used, and Pre-loved items are offered to you the customer between 40% - 90% off their original retail price. What huge savings for the whole family.
 

  • To help kick start everyone's buying experience with itsupcycled.com.  We offer all new customers a 1 time use  $10 off coupon ~ SAVE10 on any order $20 or more. Sign up and get more coupon offers and join our rewards for additional added savings on top of already reduced prices.

 Payments & Returns

For customers shopping within the U.S., we accept most major credit cards and debit cards. This includes Visa, Mastercard, American Express, and Discover, .  We do not accept prepaid credit cards without a registered billing address. You may also complete your purchase with ApplePay, PayPal, Afterpay, Affirm, or Klarna.​

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Our No Return Policy

 

Effective Date: Jan 1, 2005

At ItsUpcycled.com, we are committed to offering unique, secondhand, and upcycled items to our valued customers. Due to the nature of our business and the products we sell, we have established a strict No Refund Policy. Below, we outline the reasons behind this policy and provide step-by-step details to ensure clarity and transparency.

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​​Why We Do Not Offer Refunds:

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  • Unique and One-of-a-Kind Products: All items sold on ItsUpcycled.com are pre-loved, vintage, or upcycled. These items are unique, and replacement or identical products are not available.
     

  • Thorough Quality Checks: Before listing any item for sale, we conduct a meticulous inspection to ensure quality. Each product is described and photographed accurately to reflect its condition.
     

  • Hygiene Considerations: For health and safety reasons, many secondhand items, particularly clothing and accessories, cannot be returned once sold.
     

  • Sustainability Mission: Our goal is to reduce waste and promote sustainability. Processing returns often increases carbon footprints through additional shipping and handling.

 

Please keep the following in mind before making a purchase: 

  • Read Detailed Product Descriptions: Each item is accompanied by a comprehensive description, including measurements, condition details, and high-quality images. Customers are encouraged to review this information thoroughly before purchasing.
     

  • Pre-Purchase Inquiries are welcomed: We encourage customers to ask questions or request additional images of an item before completing their purchase. Our support team is available to provide assistance and ensure informed decisions.
     

  •  Final Sale Notice: All items are marked as "Final Sale" on the product page and checkout process. Customers are required to agree to this term before completing their purchase.


Exceptions:

 

In the unlikely event that an item is significantly misrepresented, we may consider store credit or exchange on a case-by-case basis. To qualify, customers must contact us within 3 days of receiving the item with detailed evidence (e.g., photographs and descriptions).

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  • Damages During Shipping: ItsUpcycled.com is not responsible for damages incurred during shipping. However, we take care to package items securely. Customers are encouraged to purchase shipping insurance at checkout for added peace of mind.

  • Lost Shipments: In case of lost shipments, we work with the courier service to resolve the issue. Refunds are not provided, but store credit may be issued if the courier confirms loss.

  • Incorrect Item Shipped: If you receive an item that is not what you ordered.

  • Severe Undisclosed Damage: If the item has significant flaws that were not disclosed in the description.

 

SMS Terms & Conditions

 

Effective Date: 1/01/2025

By opting in to receive SMS messages from It'sUpcycled, you agree to the following terms and conditions:


  • Opt-In:

    By providing your mobile number and consenting, you agree to receive recurring marketing messages, updates, promotions, and notifications from It'sUpcycled at the phone number provided. Consent is not a condition of purchase.


  • Message Frequency:

    Message frequency may vary. We may send you multiple messages per month, depending on your engagement and preferences.


  • Message & Data Rates:

    Standard message and data rates may apply. Contact your mobile provider for details on applicable rates.


  • How to Opt-Out:

    You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive. After opting out, you will receive one final confirmation message, and no further messages will be sent.


  • Customer Support:

    For assistance, reply "HELP" to any SMS message, or contact us at:


  • Delivery Not Guaranteed:

    SMS delivery may not be available in all areas and is subject to the capabilities of your mobile service provider.


  • Changes to Terms:

    We reserve the right to modify or discontinue SMS services at any time. Any changes to these terms will be communicated via SMS or on our website.

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SMS Privacy Policy


  • Effective Date: 1/01/2025
    At It'sUpcycled, we respect your privacy. This SMS Privacy Policy outlines how we collect, use, and protect your personal information when you opt-in to our SMS program.
     

  • Information We Collect:

    • Your mobile phone number.

    • Message interactions (e.g., replies, opt-in/opt-out actions).

    • Any additional information you voluntarily provide via SMS.

  • How We Use Your Information:

    • To send you marketing messages, promotions, updates, and alerts.

    • To respond to your inquiries or requests.

    • To improve our SMS services and user experience.


  • Sharing Your Information:

    We do not sell, trade, or share your personal information with third parties, except as necessary to provide our SMS services (e.g., with our SMS service provider) or as required by law.


  • Data Security:

    We take reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission is 100% secure.

  • Your Rights:

    • You can opt out of SMS messages at any time by replying "STOP."

    • You may request access to or deletion of your data by contacting us at [Insert Contact Information].


  • Third-Party Services:

    SMS messages may be sent through third-party service providers. By opting in, you agree to the handling of your information by these providers as necessary to deliver the service.


  • Changes to This Policy:

    We may update this Privacy Policy periodically. Changes will be communicated via SMS or updated on our website.

Shipping & Faqs

  • How long does it take to ship my order?
    Orders are usually ships within 1-9 business days after placing the order.
     

  • How do I track my order?
    Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
     

  • How do I make changes to an existing order?
    Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
     

  • Do you sell gift cards?
    We offer the option to purchase a gift card for our store, Or you may sell or donate items fora gift card.
     

  • Military and APO Shipping
    We ship to all USA military territories and Flat Rate USA.
     

  • International Customers
    Until further notice, international shipping will be suspended due to increased tariff costs. However, we will continue to ship to APO addresses and U.S. military locations.

  • Our shipping is Flat Rate and We ship to the following countries: United Kingdom, Canada, Australia, France, Italy, Japan, Switzerland, Germany, Ireland , and Mexico. If you do not see your country listed as we grow we will explore adding more countries.
     

Condition & Sanitization

What does 'New, Like New , Gently Used and Pre-Loved mean'?  

  • 'NEW' stands for just that New items in or out the Package.'   These are terms used to describe items that are still in 'NEW' condition, 
     

  • Items that are no longer in a package may have been taken out the box or package and maybe played with or worn once and have no visible signs of use is 'PRE-OWNED-LIKE NEW'.
          

  • 'PRE-OWNED'  This is used to describe Items that have been played with or worn and some or many signs of wear and flaws will be listed if any. Item will fully functional.
     

  • 'FLAWED GEM' This is used to describe an item that has a flaw of stain, pin hole, ect. still in useable or wearable condition and deeply discounted due to flaw.             This picture will accompany items
     

  • 'VINTAGE' This is used to describe Items that have been played with and are Pre- year 2000's. May have aging of packaging or item but is still in wearable or Useful condition. 

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Sanitization of every item offered: All clothing are freshly laundered if used. All items are wiped down and cleaned prior to shipping. All items are tested and guaranteed to work unless stated in the description. All  cleaning supplies used are deemed Eco-Friendly ,are specific to kill germs on toys and deemed safe for children and pets.

 

How often we clean toys?​

  • All toys are cleaned and sanitized upon Arrival , and prior to item being Shipped to customer.

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Selling or Donating With Us

 Selling with itsupcycled, an online thrift store, can be a sustainable and rewarding way to give new life to pre-loved fashion items. Here's what to expect:

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  1. Easy Selling or Donate Process: Typically, you’ll need to create an account. You get paid based on the up-front  payout price of your item, usually after we receive it and we confirm its condition is satisfactory. Payments may be offered in cash, store credit, or even a donation to a charity.

  2. High-Quality, Pre-Loved Items: Their focus on quality means items in good condition with a unique style or sustainable story are prioritized. Vintage, repurposed, and upcycled items are especially valued.

  3. Eco-Conscious Community: You're joining a community that cares about sustainable fashion, reducing waste, and embracing the charm of vintage and upcycled clothes.

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