~Returns & Refunds~
NOTICE: Due to increased shipping costs across the country a temporary $3.99 return shipping fee will now be applied to all return shipments. This fee will be removed from your refund total. Shipping is never refunded.
To qualify for a return you must submit your return request within 14 days of arrival, based on shipper tracking details. If you have a itsupcycled.com Account, and you purchased from the account, you will have 30 days instead.
You may request a return up to 1 time per order during the 14 day period. Requests after the 14 day time frame are not eligible for return. If you have a itsupcycled.com Account, and you purchased from the account, you will have 30 days instead.
All returns must be shipped using a itsupcycled.com issued shipping label provided from our Returns email within 48 hours after submitting your return request. We will not accept returns using a label not obtained from itsupcycled.com.
All Items in the following categories are NO RETURN OR REFUND.
Sports/Outdoors, Upcycled Clothing and items, Toys, Accessories, Books/Comics, Collectibles, Footwear ,Games /Electronics , Handbags and final sale items are non-returnable and are FINAL SALE.
Can't find your return , No problem just click the button below and print. Include inbox of return.
Fill out form
Include in box with return
Ship To Us via usps
Itsupcycled.com will issue a refund as either Store Credit or back to your Original Form of Payment based on the return reason and return inspection upon arrival at our fulfillment center. Refunds will be issued within 10 business days after arrival at our fulfillment center. Refunds will only be issued for items that arrive at our fulfillment center. Refunds will only be issued for items that are received back in the same condition they were originally shipped.
Please note orders purchased with Store Credit will always be refunded as Store Credit first regardless of the return reason.
You will receive a refund in the form of store credit if the following reasons are found to be accurate:
Item is as described
Item does not fit
You do not like it
You just want to return it without a specific reason
You will receive a refund to the original form of payment, starting with any store credit used, if the following reasons are found to be accurate:
A wrong item was sent
Damaged during shipping
Differs considerably from the description on Swap.com
If the item you ordered is missing from shipment
Refunds to the original form of payment will not include the cost of shipping!
Refunds as Store Credit will automatically add the credit to your itsupcycled account, or you will be sent a Store Credit code if you checked out as a guest initially.
~Need Additional Help
All Calls and Messages will be returned within 24-48hrs of receipt.